At CoolKlean, we are proud to offer FREE SHIPPING on all orders, with no minimum purchase amount.

Order Processing Times: Once you place your order, please allow 1 to 3 business days for processing and shipping. An order is considered shipped when it has been handed over to the courier and is in transit to the address provided at the time of purchase. During peak seasons, special promotions, or holidays, processing times may be extended to a maximum of 7 business days.

Estimated Delivery Times: The estimated delivery time corresponds to the transit period of the package once it has been handed over to the courier. This timeframe may vary depending on several factors, the main one being your location. See estimated delivery times by country below: 📦United Kingdom: (4-7 business days)

Note: During peak seasons or holidays, courier companies may experience delays in both transit and tracking number updates, which are beyond our control. For international shipments, unexpected customs delays may occur, which could extend the delivery time.

Order Changes and Correct Shipping Information: It is the customer's responsibility to ensure that the shipping information is correct and complete at the time of purchase. Incomplete or incorrect information may cause delays or even order cancellation. If our system detects a potential address error, our customer service team will send an email to verify the information within 3 business days of purchase. If we do not receive a response within that timeframe, CoolKlean reserves the right to cancel the order. If you notice any errors in your shipping information, please contact us at hellocoolklean@zohomail.eu within 24 hours of your purchase. We will do our best to make the change, although we cannot guarantee it after that time.

Delivery Delays: At CoolKlean, we understand the importance of receiving your order on time and strive to ship every order as quickly as possible. However, delays can occur due to circumstances beyond our control. Examples include extreme weather conditions, transportation disruptions, or delays on the part of the courier company. In these cases, we will work with the courier to try to resolve the situation as quickly as possible. Internal circumstances that cause delays may also arise, such as stock shortages, address verification issues, or payment problems. If this happens, we will notify you promptly. Important: CoolKlean is not responsible for delays caused by external factors and cannot guarantee an exact delivery date. However, we are committed to keeping you informed and providing support at all times.

Lost or Stolen Packages: We understand how frustrating a lost or stolen package can be. However, once your order has been handed over to the courier, it is beyond our direct control. If your package is lost or stolen, please contact us at hellocoolklean@zohomail.eu, and we will do our best to assist you. We also recommend contacting the courier directly to initiate the appropriate claims process. Our team will follow up with the shipping company and keep you updated. CoolKlean is not responsible for lost or stolen packages, as this falls outside our refund policy. However, in some cases, we may be able to offer a replacement, depending on the situation. Sometimes, the courier is able to locate and deliver the package. If this is not possible, we suggest filing a report with the local authorities.

Changes to the Shipping Policy: CoolKlean reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the current version before making a purchase. By purchasing and continuing to use CoolKlean products, you automatically accept this shipping policy, including any modifications made. We recommend that you review this page periodically. If you have any questions, please feel free to contact us at hellocoolklean@zohomail.eu